Privacy Policy

About this policy

PingWala is a business messaging and automation platform operated under PralkaTech / ALKA K. This policy applies to information you provide through the website, contact channels, and any PingWala service made available to you.

Information we may receive

• Information you share when you contact us, such as your name, business email, and message.
• Account and workspace information when account access becomes available.
• Service usage information needed to operate, maintain, and improve the platform.
• Technical information such as browser, device, and approximate usage data.

Cookies and analytics

We may use necessary cookies or similar technologies to support website functionality. If analytics are used, they are intended to help us understand general website and service usage. You can manage cookies through your browser settings.

How information is used

Information may be used to respond to inquiries, provide and maintain services, support account and workspace operations, improve the website, protect against misuse, and meet applicable legal obligations.

Service providers

We may use third-party service providers for hosting, infrastructure, analytics, messaging platform services, support, or payment processing when applicable. Those providers process information as needed to provide their services and may have their own terms and privacy notices.

Messaging and payment providers

Business messaging may depend on third-party messaging platform providers. If payment services become available, payment details may be handled by the relevant payment provider rather than stored directly by PingWala. Use of those services is also subject to the provider's terms.

Retention and security

We retain information only for as long as reasonably needed for the purposes described above, including legal, operational, and dispute-resolution needs. We use reasonable measures intended to protect information, but no online service can promise absolute security.

Your choices and rights

Depending on where you are located, you may have rights to access, correct, delete, or otherwise request information about personal data we hold. Contact us and we will consider your request in accordance with applicable law.

Contact

Questions about this policy can be sent to contact@pingwala.com.