Refund Policy

Eligible software subscriptions

Eligible monthly software platform subscriptions may qualify for a refund requested within 7 days of original activation. Eligibility is considered from the date the subscription was first activated, not from a later renewal.

Items generally excluded

Refunds generally do not apply to setup fees, usage-based charges, annual plans, third-party charges, messaging provider fees, or services that have already been consumed or delivered. Any order-specific terms shown at purchase may also apply.

How to request a refund

Send a request to contact@pingwala.com with the business name, account email, activation details, and reason for the request. We may ask for information needed to verify the subscription.

Review and processing

Requests are reviewed against this policy and any applicable service terms. If approved, the refund is returned through the original payment method where possible. Processing time may depend on the payment provider.

Questions

This policy does not create refund rights beyond the framework described above or rights required by applicable law. Contact us with questions before purchasing or when a billing concern arises.