Onboarding
Questions about getting ready and choosing a starting point.
HELP WHEN YOU NEED IT
Keep the work moving.
PingWala support starts with a direct line. Tell us what you are working through and we will help point you to the next step.
COMMON CATEGORIES
Bring the right question.
Choose a starting point or describe the issue in your email.
Messaging setup
Guidance around WhatsApp and business messaging intent.
Campaigns
Help with templates, bulk messaging, occasions, and reports.
Automations
Questions about chatbots, Flows, forms, and workflows.
Account and billing
Help with account access or published billing information.
Technical and API
Questions about APIs, webhooks, integrations, and usage.
DIRECT SUPPORT
No ticketing backend yet. No problem.
Send your question to contact@pingwala.com with the category, context, and next step you need.